Customer Experience Manager

Thailand

Application ends: Hybrid (Combination of remote work and quarterly work camps)

Job type:
  • Opportunities to shape and lead customer experience initiatives
  • Training in the latest customer engagement technologies
  • Assistance with work visa for non-residents of Thailand (subject to conditions)
  • Support in finding accommodation in the area
  • Performance-based incentives and comprehensive benefits

Job working hours: Full-time, 8 hours per day, 5 days per week

Job Overview

We are looking for a Customer Experience Manager to enhance our customer interactions and drive customer satisfaction across all touchpoints. In this role, you will analyze customer feedback, map customer journeys, and identify pain points to improve overall customer engagement. You will also collaborate with marketing, sales, and product teams to create cohesive customer experiences. The ideal candidate will have a strong background in customer service or experience management, excellent communication skills, and a passion for improving customer engagement.

As a company committed to outstanding customer service, we strive to lead in every interaction by providing tailored solutions that address client needs effectively. Our diverse team is dedicated to fostering an environment that emphasizes empathy and innovation.

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